At Sceptre Property Rentals, accessible at this website, one of our main priorities is the privacy of our visitors.
This Privacy Policy document describes the types of information that are collected and recorded by Sceptre Property Rentals and how we use them.
If you have additional questions or require more information about our Privacy Policy, please contact us by email at privacy@sceptrerentals.co.za.
This privacy policy applies only to our online activities and is valid for visitors to our website with regard to the information that they share and/or that is collected by Sceptre Property Rentals.
This policy does not apply to any information collected offline or via channels other than this website.
Consent
By using our website, you consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information we ask you to provide, and the reasons we ask for it, will be made clear at the point where we ask you to provide it.
When you use our site, we may collect:
- Contact and enquiry information: If you contact us directly or use our booking or contact forms, we may receive your name, email address, phone number, the contents of your message and any attachments, and any other information you choose to provide.
- Booking and property enquiry information: When you submit a booking request or property enquiry (for example via the checkout or enquiry forms on a property listing), we collect the details you enter in the form, such as your name, email, phone number, and message, together with booking-related information (the property you are interested in, check-in and check-out dates, number of guests, and any price or trip details that are part of your request). This information is used to process your enquiry and, where applicable, to complete your booking request.
- Search and browsing preferences: When you use the property search (e.g. location, dates, number of guests), these choices may be sent in the website address (URL) and can be recorded in our server logs. They are not linked to your identity unless you also submit a form that includes your personal details.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Process and respond to your enquiries, booking requests, and contact form submissions
- Improve, personalise, and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through our partners, including for customer service, to provide you with updates and other information relating to the website and your enquiries, and for marketing and promotional purposes where you have agreed
- Send you emails in relation to your enquiries or bookings
- Find and prevent fraud
Log files
Sceptre Property Rentals follows a standard procedure of using log files. These files log visitors when they visit the website. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The information is used to analyse trends, administer the site, track users’ movement on the website, and gather demographic information.
Cookies and web beacons
Like many other websites, Sceptre Property Rentals uses “cookies”. These cookies are used to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
CCPA Privacy Policy (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that the business has collected about consumers.
- Request that a business delete any personal data about the consumer that the business has collected.
- Request that a business that sells a consumer’s personal data do not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Privacy Policy (Data protection rights)
We would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Sceptre Property Rentals does not knowingly collect any personally identifiable information from children under the age of 13. If you think that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately and we will use our best efforts to promptly remove such information from our records.
